Is Your Intranet Keeping Up with Your Organization’s Needs?

When your intranet was first introduced, it likely worked well, supporting your organization’s needs and engaging employees. But over time, what once seemed innovative may now be slowing your team down. If you’ve noticed a lack of engagement, user frustration, or signs of inefficiency, your intranet might be overdue for a closer look.

One common red flag is low or uneven adoption across the organization. If only a handful of employees—or specific teams—actively use the platform, it’s a sign that your intranet may not be meeting the needs of your workforce. An intranet that fulfills its purpose should feel accessible and valuable to everyone, no matter their role.

If you receive feedback indicating poor user experience, that’s another indicator of trouble. If your colleagues can’t find what they need or if available services don’t support their daily tasks, it’s time to reconsider your current solution. We want employees to quickly access and use information, collaborate seamlessly, and feel empowered in their work.

Outdated or irrelevant content, unclear ownership, and inconsistent maintenance can also drag your intranet down. Add to that poor mobile accessibility or lack of integration with business tools like document repositories, HR systems, or issue management solutions, and you have an intranet that risks losing user trust and effectiveness.

A well-integrated intranet should serve as a digital workplace hub, simplifying workflows and helping employees solve recurring tasks across devices. Today’s solutions must also function seamlessly across all devices to support users both in the office and on-the-go.

A modern intranet can deliver tangible benefits, from boosting productivity and improving employee engagement to enhancing collaboration across teams. Companies that invest in a well-structured, up-to-date intranet often report measurable outcomes such as reduced time spent searching for information, improved communication, and stronger alignment with business goals.

Does your current intranet deliver on these goals? If not, it’s time to take action.

A relevant first step is to conduct a structured assessment of your current solution. Identify pain points by gathering employee feedback, reviewing usage analytics, and evaluating areas where the platform falls short. Understanding these challenges will help you focus your efforts where they matter most.

Next, investigate your intranet objectives and whether your platform is delivering the desired benefits and results. If not, this is a cause for concern—and if your goals are outdated or nonexistent, it’s time to revisit them. Having well-defined goals ensures your efforts align with broader business priorities.

Once your goals are updated, they will help determine whether refreshing your current intranet or replacing it with a modern solution is the best path forward. Look for platforms that fulfill sophisticated content management and governance needs, boost employee engagement, and provide a great user experience across all devices.

But remember—implementing a new intranet is not just about adding new features. Engaging management and stakeholders in a long-term commitment to driving adoption, evaluating results, and continuously improving the solution is just as important. If you want to learn more about how to make your next intranet a success, please also check out this document: Step-by-Step Guide to Achieving Intranet Success.