The Quick Guide to Improving Intranet Search

Looking for ways to improve intranet findability? This quick guide to intranet search tools offers 14 practical strategies to enhance the experience—covering everything from search box placement and AI suggestions to analytics and federated search.

Employees often expect search results to be as fast and intuitive as Google or Bing. If your intranet search does not meet expectations, these tips will help you deliver reliable results—boosting productivity, satisfaction, and overall digital workplace performance.

To learn more, download this guide: Mastering Intranet Search – the Comprehensive guide to a Great Search Experience. Or why not sign up for our popular webinar A Best Practice for Intranet Navigation and Search.

Below are actionable ways to optimize your intranet search experience—helping employees quickly find people, documents, and knowledge with minimal frustration.

Improving intranet search begins with a solid information architecture. Planning your search experience around this architecture is crucial. It helps you determine relevant areas when creating search categories and deciding on search refiners.

One of the first questions to consider is where to place the search box. The most common option is in the top banner, either as a visible box or as a search icon. Alternatively, you might place it on the start page, but it's a good idea to have an icon in the top banner for easy access from any location within the intranet.

Many intranet search experiences provide results in a drop-down list or search panel. Aim to show around ten results to avoid scrolling. Activating “search as you type” helps users see suggested results before they've finished typing their query.

To assist users who misspell search terms, activate the “did you mean” functionality. This small addition can significantly improve the search experience.

If users don’t find what they're looking for, guide them to advanced search options. Here, search categories can help narrow the scope to specific areas, like people, teams, or news articles—but feel free to include more categories if it enhances the experience and supports better intranet findability.

For each search category, include refiners that help users narrow down results. These should relate to your organization, such as document types, product groups, or locations. Having two or three refiners per category is common, but feel free to include more if it enhances the experience.

Image 1: Search experience with customized categories and refiners to help end-users narrow search results.

Regularly improving the search experience is essential. Appoint a search administrator and allow users to submit feedback on search results. This could include user comments and screenshots showing the results for specific search terms.

Image 2: Possibility to submit feedback on the search experience.

Promoted search results can enhance user experience by ensuring that certain content always appears at the top of the list. For instance, if someone searches for “sales,” the sales process page should consistently show up first.

Image 3: Promoted search results helping end-users find content.

Studying search statistics is a powerful way to refine the search experience. Track common search terms to understand user needs, identify abandoned searches, and note terms that yield no results. This data can help the administrator make informed improvements.

Image 4: Monitoring search metrics as top queries, abandoned queries, and no result queries.

Consider enhancing the search experience by setting up search scopes as stand-alone applications. These should focus on areas important to your organization, like finding colleagues, business documents, or products.

Image 5: A stand-alone intranet search app - Find Colleague.

Don’t forget about the search experience on devices beyond web browsers. Prioritize configuring search functionality in Microsoft Teams and mobile devices, especially the intranet mobile app.

Over time, consider adding the ability to search within business systems or databases. Using Microsoft 365 options, you can include various data sources in your intranet search, such as on-premises file shares, SQL databases, Salesforce, and ServiceNow. Federated search can significantly improve usability and bring added value to employees, even if it’s not part of your initial search implementation.

To successfully improve the intranet search experience, we recommend the implementation of AI-powered semantic search, allowing users to ask natural language queries and getting high-quality answers with content references back. This will add a new addition to your intranet and to the user experience!

Image 6: AI-powered semantic search on implemented on intranet start page.

Lastly, ensure your content is well-maintained. Use clear titles on web pages and craft page summaries that help users understand the purpose of each page when they see it in search results.

Improving intranet search is one of the most effective ways to boost productivity, reduce employee frustration, and enhance the overall digital workplace experience. A well-optimized search function empowers employees to quickly locate the documents, tools, and insights they need—cutting down on wasted time and supporting better decision-making.

By implementing the strategies outlined above—from better architecture and refiners to analytics, mobile readiness, and federated search—you’ll transform your intranet into a more powerful, intelligent, and user-friendly solution. The result? Happier users, smoother workflows, and a more valuable intranet that earns its place at the center of your digital workplace.

Want to dive deeper into search best practices? Watch our on-demand webinar Improving Intranet Search or download the guide Mastering Intranet Search - The Comprehensive Guide to a Great Search Experience for more hands-on tips and solution examples.